A couple used a hidden camera to catch a cleaner allegedly stealing from their hotel room and placing their possessions inside her bra.
Alastair and Sue Conner had spent £5,500 on an all-inclusive Jet2 holiday at the four-star Magic Natura Resort in Benidorm with their 15-year-old son Jack.
The couple turned detective after items like perfume and cigarettes started disappearing from their room.
They set up secret cameras and were shocked when they saw footage of their cleaner apparently taking their belongings.
Jet2 has since apologised and stated that the hotel has “taken appropriate action with the staff member in question”.
Sue, a 53-year-old finance director, said: “I noticed when we’d come back to the room stuff was missing, my bags had moved and I thought someone’s been in my knicker drawer. So we decided to set some cameras up but the batteries weren’t lasting.
“A lot of stuff had been moved. We ended up taking photographs when we went out to show what the room was like and when we came back we noticed my bags had been moved. Things weren’t in their place.
“I’d just bought a new bottle of Gucci perfume from the airport and that was gone. We bought 400 fags on the plane and they were all gone within a week.
“And our son Jack said his clothes had been moved in the wardrobe. He had a necklace with a gold pendant with a ring on it and that was gone. Money, cigarettes, perfume – it was all gone.”
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Alastair, 47, added: “It wasn’t until coming on until the end of the holiday that I thought I’d set my laptop up. I checked my laptop and we’d caught her. We never expected a staff member to rob us. I couldn’t believe what I was seeing. I was disgusted.”
Sue added: “I was mortified. She’s gone through our private drawers. We felt violated. We’ll never go on a Jet2 holiday again and we’ve always used Jet2 but will never use it again now.”
The couple believes about 750 worth of items were stolen from their hotel room, including 385 in cash. They were fuming and showed the hotel staff their footage and got in touch with Jet2.
Jet2 has apologised to the couple and offered them “an appropriate gesture of goodwill”, but they are insisting on a full refund.
A Jet2 spokesperson said: “We are extremely sorry and disappointed to hear about this experience, and we understand that the hotel has taken appropriate action with the staff member in question.”
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