I have had 3 Skoda’s in the past, multiple cars from different brands over the years, but never had such a thing happened.
BHPian Thegreyghost006 recently shared this with other enthusiasts.
Need major advice.
Greeting to fellow Bhpians.
I have a Skoda Slavia 1.5 manual transmission. The reason I went for the manual transmission is because I had to have one, not because DSGs are unreliable. Also, all my other cars were automatic.
The incident which I am about to share started during my first service. The advisor told me that the clutch pedal was getting stuck midway. After a week of the car being left at the service centre, they replaced the clutch master cylinder, and it was good to go.
After a few months, it happened again when my friend was driving the car. The pedal got stuck, he also panicked for it was something very new to him and he didn’t know how to react. I told him to pull it back using his foot. Long story short, the car went back to the service centre and after 4 to 5 months there, came back with a brand new (according to the service guy) modified gearbox and clutch. I was finally at peace, enjoying my car and damn, it happened again!
I have had 3 Skoda’s in the past, multiple cars from different brands over the years, but never had such a thing happened. Now, I have come to believe that there is some major manufacturing defect and the only solution is that Skoda India replaces my car. But I don’t know how to approach the problem or whom to contact. The helpline and service are just in the mood to take the car, keep it and try to fix it. Even after changing all the components, how would things be any different?
I hope I get to escalate this to Skoda India and they they take responsibility and help me get my car replaced. I just want to reach out to them. Any advice on this would be a boon.
Here’s what BHPian Aloksharma had to say on the matter:
Reach out to Skoda on X via @SkodaIndia & @SkodaIndia_PR and also to @PetrSolc_ (Brand Director -Skoda Auto India).
If this is happening for the third time, you have to ask the dealership to connect you to service head for the region also. Also do write an assetive and strong mail to document the whole ordeal.
Generally following up with them regularly via Social media should make them get your attention. Or else if anyone in the forum knows a senior guy with regards to customer experience or service at Skoda India, then they can connect you to the right executive.
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