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A woman said she was left numb after she saw CCTV footage of her late dog being suspended by the neck.
Wendy Thomas, from Great Sutton, said she "couldn't even cry" after seeing the footage that appears to show her late dog, Lou Lou "squeal in pain" after being lifted and carried by the neck.
The video is believed to have been taken at the Home from Home Dog Retreat in Ellesmere Port, which is currently under investigation Cheshire West and Chester Council.
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Amanda Le Bretton, who runs the retreat, has since had her licence to run a dog home, boarding or day care business revoked by the council.
An ongoing investigation was started by the RSCPA into the alleged mistreatment of dogs at the dog retreat before being handed over to the council
Wendy, who said she left two dogs, Lou Lou and Poppy, at Home from Home Dog Retreat over the past "six-plus" years, told the ECHO : "It was just horrific, absolutely horrific.
"I couldn't even cry at the time.
"I didn't cry for about a day and a half, because it's like shock- I was numb.
"I realised in the video that the more Lou Lou is called the more the caller becomes irate because Lou Lou turns and runs from the voice.
"But [the woman in the video] didn't realise the little dog couldn't see.
"She was blind, she was trying to find a way to the voice".
Wendy said that Lou Lou passed away "not more than eight weeks ago", which made the video particularly unbearable.
Lou Lou's death, however, was not linked to her treatment at Home from Home Dog Retreat.
She said that Lou Lou was the second dog she had kept at the retreat, the first being Poppy, a 14-year-old Chihuahua-Maltese cross who died "within two days" of being collected.
Wendy says Poppy died after getting a chest infection which could have been a result of her stay at Home from Home Dog Retreat.
She said: "I just wasn't happy that Poppy went there bouncing and full of health, then came back and within two days of picking her up I'd lost her".
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When approached by the ECHO, Amanda Le Bretton did not wish to comment.
Cheshire West and Chester Council's deputy leader, Cllr Karen Shore said: "We take all complaints about our licensed animal boarding premises very seriously.
"We urge owners to always check that any home boarder they use is licensed by the Council as this ensures that regular checks are made on the business and that officers have the powers to fully investigate any allegations made"
The council told the ECHO they are unable to comment further on an ongoing investigation.
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