Police board flight from hell as passengers turn abusive over delays

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A group of disgruntled passengers are said to have turned abusive due to a combination of delays and a bumpy plane landing at Birmingham Airport.

Police were called to the scene of the grounded TUI plane after the "passengers became abusive" while waiting on the plane which had been diverted to the West Midlands airport.

Passengers hoping for a simple trip home were left gutted when their flight from Cape Verde to Bristol was diverted into a 12-hour delay at another airport entirely.

The plane had also been delayed for several hours before take-off with airport police eventually called when the disgruntled passengers were said to have been irate.

The long wait for passengers stuck on a plane being inspected to make sure it could make the trip back to Bristol turned sour when a group started to complain, with one man escorted off the plane.

One pregnant woman needed medical attention from paramedics on board the plane, while other passengers were told they would not be flying back to Bristol.

Instead of a swift flight home the passengers were instead shuffled onto buses that took them back to the city.

The plane, diverted from Bristol due to "weather conditions" was criticised by James Hendy, who labelled the experience a "flight from hell".

Hendy, 39, said: "It was nothing to do with weather conditions. There was no adverse weather conditions. It was clear. And if so why did we bounce off the ground?

"It was classed as a safety issue. And we were 12-hours late to Bristol as we were landed at Birmingham. Not acceptable. Flight from hell – yes."

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A separate passenger claimed the plane had been "absolutely bounced off the runway" that felt like the plane had "smashed the tarmac."

They added: "Honestly, it was scary. I've landed in Canada in ice and snow, but this was 'bounce, bounce'".

A TUI spokeswoman speaking to Daily Star said: "We can confirm that TOM245 from Sal, Cape Verde, to Bristol was diverted to Birmingham on 7 June due to weather conditions at Bristol Airport.

"Our crew offered all possible support during the flight before everyone was safely disembarked. We’d like to apologise for the inconvenience caused to customers onboard.

"The safety and wellbeing of passengers and crew is always our highest priority and we’d like to thank passengers for their patience and understanding."

They added that passengers had been contacted with a link on how to claim compensation for the flight.

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