Mums last trip with terminally ill daughter ruined by filth in worst hotel

A mum has had her 'last ever holiday' with her terminally ill daughter ruined by 'the worst hotel they have ever stayed in'.

Sandra Henderson and her daughter travelled to Blackpool for a weekend away, but were left disappointed by the dismal condition of their room and they were forced to change hotels.

She told LancsLive they had been looking forward to spending some quality time together following her daughter's terminal cancer diagnosis.

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Sandra said: "We spotted that the hall carpets and the carpets outside could do with a hoover. The bar was closed, but it was piled with dirty bottles and cups."

The disgruntled mum went on to explain that they were given a room on the fourth floor despite the lift being broken and her daughter having to use a walking stick due to her declining health.

She said: "We made it upstairs to our room, but I took one look at my daughter and knew she wouldn't be able to manage the stairs for the remainder of our trip. She was exhausted."

Sandra said she then returned to the reception to request a room on the lower floor, explaining her daughter's condition, and the hotel happily obliged – but the mum and daughter still weren't happy.

She explained the state of the new room as she said: "I noticed the carpet in the room hadn't been vacuumed.

"We then saw the state of the shower. I remember thinking that the tiles could just be discoloured, but when I wiped my finger on the tiles, it came up black, it was filthy.

"Every surface in the room was covered in grime and dust, yet someone must have been in there to clean because the bed had been made."

Sandra made another complaint and the manager then hoovered the room, and 'wiped it down with a towel and a bottle of Windex'.

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He offered her a better room for the rest of the stay – but they would have to wait to move in to it as it 'wasn't ready yet'.

But when they woke up the next morning they were told the room had been given to someone else.

Sandra claimed that was the last straw, and her and her daughter made the decision to look for another hotel for the remainder of their stay.

The mum claims the hotel told her to obtain her refund through booking.com, which she has now has received.

She said: " I have stayed in all sorts of hotels, but I have never stayed anywhere like this. It was filthy, absolutely disgusting.

"It was by far the worst hotel I've ever stayed in."

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A spokesperson for the Blackpool Promenade Hotel said: "We are sorry the customer expressed their disappointments for their stay.

We completed our investigation regarding the guest's allegations. Before the guests arrived, we double-checked our rooms."

They added: "The guest stayed for the first night without any complaint.

"But on the second day they expressed their unhappiness and as soon as they complained we sorted out their cleanliness and then again we offered them the same room they originally booked but they refused."

They added: "Also in a short notice we could not resell both the rooms they have used.

"It's always easy to target and blame the hotels and a good excuse to get the money [refunded]."

A spokesperson for Booking.com said: "In this instance we have offered the guest a full refund as a gesture of goodwill and are working with the property to address any issues raised to ensure all future guests have a good stay."

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