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The MH370 crisis director has opened up in a new Netflix documentary about feeling "numb and nervous" when the flight disappeared.
The missing Malaysian Airlines flight disappeared seemingly off the face of the Earth almost 10 years ago, along with all 239 passengers on board.
The eerie disappearance of the plane, took place on March 8, 2014, as it travelled from Kuala Lumpur to Beijing – and has still never been found.
READ MORE: MH370 flight victim's widow shares new bombshell 'murder' theory about vanished plane
Authorities tried for years to search for the jet – but it was called off in 2018 leaving loved ones still waiting for answers.
Now, a Netflix documentary has spoken to those close to those who disappeared and officials who worked hard trying to find them to no avail.
Among them was former crisis director for Malaysia Airlines Fuad Sharuji, who spoke of the moment he found out the flight had gone "electronically dark" at around 1.20am.
He said: "I was awakened by a phone call at 2.20 in the morning. I was told that flight MH370 is missing from our system.
"We knew it was very, very unusual – extremely unusual.
"When I arrived at the emergency operations centre, I felt numb and I was very nervous.
"We requested Thailand, Hong Kong, as well as the Vietnamese to call and communicate with MH370 but they told us that there was no response at all.
"Between 4.30 in the morning and 6.30, we were virtually scrambling. We were calling everyone that we could get hold of – hoping that the aircraft could have landed somewhere in Vietnam or in Hong Kong or somewhere in China before Bejing."
All the efforts came up empty as the plane seemingly vanished without a trace.
Several theories have emerged since the plane went missing with some believing the oxygen levels on board suddenly dropped, it was used by terrorists as a suicide attack, and some people even accuse the United States of shooting it down over fears of a terror event.
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Though the plan hasn't been found and none of the theories have been proven – authorities declared all passengers and crew members to be "presumed dead" at a press conference, 327 days after the crash.
Civil aviation chief Azharuddin Abdul Rahman told the public that the search and rescue team had pursued every possible lead but “with the heaviest heart and deepest sorrow” came up with nothing.
Family members of those onboard, who believed their relatives could still be alive, were outraged by the announcement and refused to accept the news.
Netflix's MH370: The Plane that Disappeared is available to stream from March 8.
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