A woman has been left furious after she had to wait six months for her new furniture set – only for the items to arrive damaged.
Carol Hunt, 60, saved up for a "long time" to purchase the couch and chair set, which set her back a whopping £3,200.
She visited a branch of DFS in January to make the purchase and was told the items would arrive in March, but the delivery was then delayed by three months, with the firm blaming the delays on production issues in China.
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The furniture eventually made its way to her home in Biddulph, Staffordshire, in June – but was too big to fit through her front door, and so had to be sent back, the Mirror reports.
The items were finally brought back again in July, but Carol wasn't happy when her order turned up.
She now claims the items were damaged, saying one of the chairs was ripped and the material was wrinkled, making it uneven.
Carol said: "At the start of July he brought it in and I said that was the wrong one.
"I gave him my order number and he thought it was at the back of the van.
"He had to move a few bits – all the furniture was put on top of it. It should've been taken to pieces but they took it to pieces on the road.
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"They brought mine in and set it all up. It didn’t look like a new three piece.
"It had been in the back of the van with all the furniture on top of it. The arm on the chair is all wrinkled and flat – and the settee on the right hand side is ripped.”
Carol complained to DFS, who agreed to send round an inspector on July 15.
However, much to her dismay, she claims the inspector never showed up.
Carol added: “When you’ve paid that much money, the service shouldn’t be poor. I got in touch with DFS and told them I am not happy.
“The settee and chair are damaged. An inspector should’ve come out on July 15 so I waited all day and night and he never came.
“It cost me a lot of money and took me a long time to save for it. I’d like a replacement, I’m not going to settle for anything else.”
A spokesperson for the retailer said: "At DFS, we’re committed to providing our customers with high quality products and excellent service and we sincerely apologise for any inconvenience caused to Ms Hunt.
“The service visit will consist of one of our experienced upholstery experts assessing the condition of the sofa and reporting back to the customer services team, who will then advise on the next course of action.
"Once this has been completed, our customer services team will be in touch with Ms Hunt to arrange a swift resolution to the issue raised.
“We thank Ms Hunt for her patience during this time and look forward to working with her to resolve the issue as quickly as possible."
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