A man who collapsed and was given emergency CPR by staff in a branch of Boots died after waiting 50 minutes for an ambulance to turn up.
IT worker Mark Bennett, 38, had been shopping at the Boots store inside the Meadowhall Shopping Centre in Sheffield when he called his dad to say that he was “feeling funny”.
His dad Steven and mum Elaine were also in the store and found him lying on the floor surrounded by staff performing the potentially life-saving maneuvers.
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Although the staff were praised by Steven during a hearing at the Medico-Legal Centre this week, their efforts were to no avail as, by the time an ambulance did turn up, he was pronounced dea at the scene.
It was confirmed that he died of a pulmonary embolism on April 14, 2022, Yorkshire Live reports.
Speaking at the hearing, Steven said: “I couldn't see him and the next thing I knew he was in one of the aisles – he had already collapsed.
“He had staff all around him and they were giving him CPR, the staff were tremendous.
“Boots staff phoned for a paramedic straight away but were told it could be half an hour.
“I shook my head in disbelief at that point but they actually took 50 minutes.
“I always wonder if they had turned up earlier whether they could have saved his life.”
The inquest also heard how, 10 days before the collapse, he had suffered a fracture and tissue damage to his leg, but showed no signed of developing deep vein thrombosis – he was not given blood-thinning medication.
Dad Steven added: “It was awful, they're just images you can't get out of your mind.
“You go to sleep at night and the thing that goes through your mind are those images.
“It was a harrowing 50 minutes and we still have our moments.
“There's nothing worse than losing one of your own kids.
“It seems the scoring system the hospital has got is totally flawed – why didn't they give him blood-thinning medication as a precaution?”
The inquest continues and a representative from the local emergency services is expected to give evidence this week.
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