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Scaffolders were dobbed in for lounging in a man's hot tub and drinking beer when they were supposed to be fixing his weather-battered house.
Homeowner David Wright was expecting the workmen to repair his roof after part of it blew off during a storm, but instead received a call from a neighbour who had seen them soaking in the tub and boozing.
David, from Irby, Wirral, was forced to move out of his family home after part of his roof blew off during Storm Arwen which hit the country at the end of November 2021.
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And, following a number of calls to his home insurance provider Zurich – which employed the workmen – he moved his family into a small bungalow a number of miles away and was told the works would take 'four months max'.
But David and his family are no closer to moving back into their home more than seven months on.
The 45-year-old told the Liverpool Echo of what he described as poor workmanship by the sub-contractors, and said the phone call from his neighbour summed up his and his family's experience.
David, a construction compliance manager, said: "We've been let down time and time again. I rang up the project manager at the time [the scaffolders went in the hot tub] to say that someone had been in the hot tub and that my neighbour had witnessed it and that they believe it was the scaffolders. I came back and the hot tub lid was up and damaged.
"On the hot tub you have wind straps to keep it down, they were all open so I rang the sub-contractors and they told me to phone the police if I thought it was a problem. I even have photos of the beer caps on the decking from where they've drank beer out of the fridge."
He added the wrong roof had been fitted.
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"It was a flat roof that would have cost £3,500," said David.
"It's almost as if I'm working for them trying to sort my own insurance policy out. They're supposed to be working for me.
"I made a complaint straight away on December 12 because I had reservations initially. The builders came round to survey the roof four times and didn't even get out of the van."
David, along with partner Nicola, 45, and their two children, Lewis, 10, and Lauren, seven, are currently staying in a confined bungalow, with almost no space for the children to play in the garden.
"They took the wrong ceiling down in the house. They haven't taken any of the wet plasterboards down. The flat roof that they put on, it is wrong. There are all kinds of different problems. The emotional stress and heartache has been horrendous. I am honestly so close to just breaking," he said.
A spokesperson for Zurich Insurance Group said: "We are very sorry to hear about the problems Mr Wright has faced in relation to the claim for damage to his roof. The delays and some of the service he has experienced falls short of the high standards we pride ourselves on. We have issued a compensation payment of £350 in recognition of this.
"Following a meeting yesterday, we have agreed a way forward to address the outstanding works required to Mr Wright’s home. We are also conducting a full investigation into some of the contractors used, to ensure that those hired on behalf of Zurich, provide the best and most professional service possible."
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